Poster
Client Context
Scientific Games (SG) produces scratch-off lottery ticket games for customers around the globe, generating 70% of the world’s instant game retail sales. For our project, we are focused on SG’s production facility in Alpharetta, GA. The plant has ten production lines and runs 24/7, 350 days per year to keep up with demand.
Project Objective
Currently, total annual system output of the production plant is projected to reach only half of their 2025 output goal when current planned upgrades are completed in Q3 of 2023, leaving SG substantially short of their projected demand. If SG cannot match STU supply with demand, they will lose potential customers to competition and forfeit millions of dollars in potential revenue. Therefore, the project goal is to maximize output of the Alpharetta, GA, production plant to best meet growing demand which will require an annual STU increase of 11%.
Design Strategy
To better understand the operations at SG’s production facility, the team visited the site 94 times, cumulatively. The team collected time study data on line stoppages and conducted interviews with a variety of personnel including line operators, packers, mechanical technicians, shift leads, and computer technicians. Based on the evidence gathered during our site visits and information received from SG, our team developed recommendations structured around three key aspects of SG’s business that heavily impact the output of STUs at the production facility.
Deliverables
The three deliverables are:
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Line Upkeep: Staffing more experienced employees on lines with larger game sizes and performing more routine maintenance on the sealer could add millions of additional STUs to SG’s yearly throughput.
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Labor Retention: SG has an inconsistent labor force which leads to lower STU output on shifts with inexperienced workers and large costs related to turnover in the form of overtime and training. These labor retention strategies will help reduce turnover and lead to more experienced workers on the line, resulting in higher STU output.
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Redesign of Line 10: This production line stands out as the worst performing line by STU output in the whole system. Implementing new technologies for Line 10 will increase its output performance by millions of STUs.
Value and Impact
From these recommendations, SG would see a 7.3% increase in STUs. Combined with the STU increase of 9.2% from their planned upgrades, they will see an increase in system output of 16.5%, helping them surpass their 2025 output goal.
Project Information
Student Team
Aanvi Singh, Michael O'Reily, Alex Westin, James Pace, Lukas Hessler, Rushna Momin, Ruth Fitzgerald, William Pless
Faculty Advisor
Faculty Evaluator
