Client Context

Emory University Hospital Midtown (EUHM), originally Emory Crawford Long Hospital,is a 511-bed acute care teaching hospital located in the 'SoNo' district of Atlanta, Georgia, United States, and affiliated with Emory Healthcare. EUHM has an in-house cafeteria, Savory Fare Caf, that caters food options to hospital guests and staff daily between the hours of 6:00 AM and 8:15 PM. The cafeteria will serve on average more than 2,400 customers every weekday. Over 1,000 of these orders occur between the hours of 11:00 AM-2:00 PM which is considered "peak time." The cafeteria serves employees as well as visitors to the hospital. EUHM prepares specialty meals including sandwiches and salads, fresh food from the grill, pizza, and hot line. Additionally, customers in a rush have a choice of multiple Grab-and-Go options. Each station has a different number of employees working to serve patrons. Employees have the option to 'float' between stations and jobs in order to meet the varying needs of the caf. This senior design project will focus on providing recommendations to improve the customer experience as defined by overall cycle times to individuals who visit EUHM.